Reviews

Hance's European

4.7

Based on 281 reviews

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Akshay Munjal

22:17 21 Nov 24

The person out there gives you the most genuine feedback i have ever seen. If you need the part to be replaced he’ll get that done, but if not he’ll ask you to use it till the time its safe for use. A big shout out to them!

Tom Ling

15:16 15 Oct 24

One of the biggest objections to purchasing a luxury car or SUV, is? Who is going to keep it running! We all know that the local DFW dealership service centers for German built cars will have you questioning your decision. But wait, there is a solution, Jim, Jay & Company! We own a Audi Q5, Porsche Cayenne, & a Macan. Hance's has made our dream a reality, "Yes", we can afford to drive luxury because they take a realistic approach to maintaining your vehicle. For example, we ran the Audi Q5 out of gas, "don't do that,... never ever!", it spent the turbo, fuel pump, and injectors, An Audi dealership quoted us 2x what Hance was able to do for half. The Audi has never ran better. Closing note; I learned from Jim that all 93 octane is not the same, please take time and research what fuel stations sell Top Tier fuel, don't find yourself waiting in line at a Sam's Club buying super unleaded, it is not the same as Shell, Exxon, or Chevron's 93 octane. As Jim said, don't look at saving $0.30 - $0.50 cents per gallon, put the very best fuel in your high performance engines. This company is truly the best of the best, now go buy your dream car!

Bouvia Kimbo

10:58 23 Sep 24

So far they have not disappointed if it is foreign make chances can make it purrrr

David Webb

11:24 30 Aug 24

I have been bringing my car here for years. They always get the job done quickly and professionally, and at a reasonable price. No surprises, ever. Tremendous customer service. Honest people. They actually bailed me out of the botched DIY repair and did the work for no charge. Five stars is not enough for Hance's. PS DON'T PAY ATTENTION TO FAKE NEGATIVE REVIEWS - it's just a shakedown attempt by fraudsters.

Jason Blair

15:43 27 Apr 24

Fast, experienced, and fairly-priced. And most of all, trusttworthy.

Ronald Mackey

20:13 05 Apr 24

Jay and his crew at Hance European does excellent job on my car's and they charge half of what dealer ships charges I Love There Business so much I offered a Tip but Jay Wouldn't accept it,He said he luvs working on cars and doing his best.THANKS JAY.

nora garcia

13:33 14 Feb 24

Jay ,takes excellent care of his customers and is a man of honesty. You won’t get ripped off or taken advantage of here . In fact,he will save you money anyway he can while still taking care of you issues . Trustworthy business man doing things right.

A I

17:44 11 Feb 24

I had an amazing experience with this company .The customer service was outstanding. They take good care of my car and turn it around quickly, Good and honest mechanics!

Rajan Patel

18:41 05 Oct 23

Jim took care of me where 2 other Jag dealerships were going to rip me off, will def come back

Shyedul Chowdhury

19:36 05 Aug 23

Jim and the team took care of my car and sorted out the sensor issues. Great customer service and competitive pricing. Will be using Hance's instead of the dealership now.

Chip Carlson

17:14 18 Jul 23

Fast friendly service! Highly recommend!

Kevin Henderson

05:00 13 Jun 23

My vehicle was kept longer than expected. Customer service was good.

Michelle Graves

19:07 17 May 23

Just got my Mercedes serviced here for the first time and WOW. It’s nice to have honest, helpful conversations and prices with Jay and his team. Great work. Will not be going back to a Mercedes dealership to get any service done.

Chris Roberts

16:01 01 May 23

Excellent experience with Hances...would recommend to anyone. Had VW Tiquan work done and will only use them from now on.

James

16:43 17 Apr 23

I have been customer for 25+ yrs, excellent, honest, reliable, very much recommend. James

Cherida Collins

21:15 09 Jan 23

They always do an awesome job !!Kind of pricey !!

S Fig

01:50 11 Dec 22

Professional, honest and reliable service. Had an issue with my X1 that wasn’t covered by warranty and Hance’s fixed it promptly for a reasonable price. Very easy to communicate with.

LN Parker

22:16 19 May 22

I can’t say enough about how I love this place! They are always friendly and helpful. I am confident in all the work they do. Great customer service I never leave with that “ wonder if I could have got this done less expensive somewhere else” feeling. Prices are great for the great work they do!

Richard Neely

18:11 17 May 22

I highly recommend Hances. They are very knowledgeable about the auto's they service and quick about the fixing the problems.

Taylor Webb

23:51 05 May 22

I can’t say enough good things about the guys at Hance. I take my Audi A7 there on a regular basis and each time the service is top notch. If there’s something wrong, Jay and the guys take the time to educate you on what’s going on and the details behind it. 10/10.

Juan Garza

17:01 23 Apr 22

We've been coming here for the past 2-3yrs since we got our Maserati. Jay and his crew take good care of us every single time. We also have 2 mercedes that we bring and they never disappoint. 5 ☆ all the way.

Phil Anderson

01:03 18 Mar 22

The absolute best in Dallas. His team has been straightforward and turned away my hard earned $$ when the problem didn’t warrant a fix. All you can ask for in a mechanic.

Lauren Cadilac

16:29 16 Feb 22

They did a great job servicing my mercedes!Such a great job, I keep coming back!

Jacquelynn Entwistle

16:36 26 Jan 22

These guys are the best. They educate you on what’s actually wrong with your vehicle rather than just handing you a bill, and service is quick. Very straightforward and honest. Not once do I feel I’ve been taken advantage of here. Good, kind people doing good, honest work. 10/10 recommend

William Lee

01:42 13 Dec 21

Straight forward service, no bull. They said my driveshaft could be replaced same day, and it was done by 2pm! Quality service at a fair price. I'll be bringing my other Euro car to these guys for servicing as well.

Terry Posey

15:50 18 Nov 21

This is the best place in DFW for European car repair and Service. Jay does a Great Job, and there Customer Service driven.

Felicia Robinson

21:08 16 Nov 21

The service I received was excellent!! My car issues were diagnosed and repaired with my full satisfaction. Jay is so nice & he explained my mechanical issues simple enough for me to understand several times. His professionalism & patience shows his expertise. I thanked my coworker Jessica for the referral. He has a customer for life. Thanks to all the guys there & happy holidays.

Jessica Alvarez

19:03 16 Nov 21

Jay is amazing! He has so much patience and explains everything thoroughly. I’ve recommended him to various friends and they all said the same about him! Jay is your go to for high quality and honest service.

Jerod Dame

13:54 31 Oct 21

Best place in Dallas to take your Mini Cooper for maintenance and repairs. They will treat your car like it's their own. Always professional and quick to report findings. Completely transparent.

Jason Haase

12:59 28 Aug 21

Incredible service and quality yet again. I only take my used Cayenne to Jay as he is honest and extremely knowledgeable with great shop techs. I strongly recommend you reach out for a second opinion as his pricing is very competitive.

Mike Bryson

00:45 11 Jun 21

This place always does such amazing work.They get my car back to me every time as promised.At a fraction of the cost of the dealership

Don Smith

17:26 09 Apr 21

Very friendly, efficient and trustworthy. Don't miss out. Ask for Jay. Tell him Don Smith recommended him.

Christopher Balanciere

18:30 30 Dec 20

Though I ultimately chose to take my vehicle to another shop, I would like to say that Jay is an honest, experienced, and competent professional. He quickly diagnosed my vehicle trouble, was able to clearly explain what needed to be done and the associated cost.He was very patient and took the time to make sure I understood my options and risks related to my issue.I got a better estimate from another shop and I went with them because I felt very comfortable with them also and I just went with what I could afford at that time.But even with that, Jay was still incredibly gracious and didn't even charge me for the diagnosis. I would highly recommend his shop on customer service alone, and will definitely consider them in the event I ever need work again.

Tate Lown

23:18 03 Dec 20

These guys are the best--extremely thorough and honest. I brought my ML350 in to a dealership and was dealt a long list of supposed problems. So I headed to Hance's for a second opinion. They walked me through each issue in detail and explained which were most vital to fix, which could wait, and which were hardly an issue at all. It's a huge relief finding a trustworthy mechanic--they know what they're talking about, and they don't try to push any unnecessary repairs on you. I've been to Hance's several times now, and each time I've felt certain I'm in good hands. Highly recommended!

Dallas S.

23:42 16 Nov 20

Called in about fixing my engine, and they said it sounded like an issue the dealer would fix for free. They were right, except for the window of time for free service for that engine issue had expired.But, it still speaks to their expertise and honesty. Also, have heard good things from others who took their cars here.

marin sandoz

17:00 29 Oct 20

Had a scratch on my 2018 Land Rover Discovery I needed to take care of.I didn’t want to go to LR dealership as I had a bad experience. Went to Hance and they took care of it quickly, amazingly and cost efficiently! They were so nice by updating me with the status of the work as they went along and really took care of my baby! 10/10 recommend!

Teri OBrien

03:09 15 Oct 20

Great experience, accommodating and informative

Tony Mosman

22:51 12 Oct 20

Had taken my sons 95 Nissan hard body to many different places and no one could figure out what was wrong. This place not only diagnosed and fixed it but could have charged me EASILY for parts it did NOT need and they didn't do that. One hour of service $165 and done. Thanks Hance for your honesty and integrity. Will be back!

yulanda potee

20:10 06 Oct 20

In all honesty, this is the best place for maintenance on my car. They have helped me with the upkeep on a 2012 Mercedes, that it performs like a new car. They are precisely what a single woman needs for maintenance for your car. Thanks to Jay and his amazing team!!

Shelby Summers

16:02 28 Sep 20

I would recommend this shop to anyone who needs auto maintenance services. I had several car issues and they articulated all that I needed done in a way that I could understand and accommodated my schedule with the repairs.Pricing was reasonable and my car is running so much better. Thank you Hance European for your great service!!

Mark Kitchens

12:27 17 Sep 20

You can trust these guys. I wouldn't go anywhere else.

Queen Deme Rue

19:27 11 Aug 20

The only place I will take my foreign. Jay is upfront and honest, straight to the point, and reliable. Alex and the entire crew here are a blessing. They give you the right direction to take on any repair. I prefer if it needs to be done, get it done... Customer service 10stars, being a woman that knows little to nothing about cars, every thing the recommended, they explained the use of that and the why. Thanks again to the best I have seen in European Auto Repairs...GratefulDeme

bruce marlin

23:19 30 Jul 20

Have had major work done on both my 996 and 997 Porsches. Communication was great and the work was exceptional. They care about your car!

Terry Morgan

15:33 29 Jul 20

Jay is a great mechanic very knowledgeable & professional. I will definitely return for future car maintenance!!

Alyssa Sexton

20:12 05 May 20

I highly recommend this shop! We do a lot of work with Jay, on a lot of vehicles, and we've never had a problem. Top notch customer service, and a great knowledgeable staff.

Matt English Jr

15:56 06 Mar 20

I was recommended by a coworker to bring in my vehicle to Hance's auto repair and decided to bring my car in because I was hearing a noise from a wheel. Hance's European Auto looked over it and found no real problems and recommended to change my tires once they were worn down. They were very honest and completely professional. I will use them again in the future for any vehicle repairs that I need... Awesome!!!

vanessa torres

17:27 14 Jan 20

Hance’s has been an absolute amazing experience since switching over from the dealership for both my cars. I went to Jay at Hance’s explaining problems the dealerships had laid out *needed* to be fixed and were ready to charge an arm and a leg for. After looking for the exact issue, Jay made it clear I was fixing to be scammed by the dealerships, put a plan in place for my cars, and overtime, proved that there really was no major issue. Only ever minimal tweaks that needed to be made. Jay and and all others at Hance’s truly go out of their way to accommodate you, get you the best possible pricing on all services, but the biggest thing is that you are never scammed into unnecessary services or parts. Each problem/service I’ve ever had with my cars always been explained in a way that non-mechanic folk can understand. Jay is honest about priority of services or parts needed to be done, and sticks strongly to the idea of “if it ain’t broke, don’t fix it!”. Hance’s really takes care if their customers and they show that from your very first experience with them. Highly recommend these guys!!

Wendy Wolff

00:34 14 Jan 20

Best service great prices & you don’t have the feeling of being robbed. They explained everything clearly & go over and above to make the client happy. Jay and the crew are amazing and so happy to have found them.

Jenn Cobbs

23:51 13 Jan 20

Jay and his team of professionals are seriously awesome. They really show great hospitality, and make sure you’re taken care of and are comfortable. Upfront, honest and more than fair pricing. You will always be well informed of what your paying for as well as your options. They really know what they’re doing ! It has been a very enjoyable experience for me and I will always be a customer. I highly recommend Hances European automotive for ALL of your repair needs. It’s a great feeling when your not being scammed and you have reliable AutoCare.....especially as a women!!! Thank you so much!!!

John Jose

15:30 17 Dec 19

Excellent customer service, reasonably priced, and refreshingly honest and straight-forward. Will definitely be returning.

John Frazier

01:05 05 Dec 19

HanceThe guys at never disappoint! They are well versed in all European makes and models and will take great care of your car

Ray Thomas

15:18 27 Nov 19

Very professional and reasonably priced. Make sure the is well informed.